Home > Privacy Policy

Privacy Policy

Last updated: March 9, 2026

Matrits ("we", "our") is committed to protecting your personal data and complying with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

This Privacy Policy explains how we collect, process, and protect your personal information when you use our website Matrits.com.

The processing of personal data is based on consent given by the user through the forms available on the website, as described in this Privacy Policy.

1. Data Controller

  • Controller: Matrits
  • Contact email: info@matrits.com
  • Location: Madrid, Spain

2. Personal Data We Collect

We collect only the information you voluntarily provide when you interact with our website, such as:

  • Name
  • Email address
  • Phone number
  • Any data you freely include in forms or communications

Data is mainly obtained through:

  • Contact forms
  • Inquiry or information request forms
  • Direct email communications

We do not intentionally or actively collect data from minors under 18 years of age.

3. Purpose and Legal Basis for Processing

We use your personal data for the following purposes:

  • Responding to inquiries or requests — Legal basis: consent of the data subject (Art. 6.1.a GDPR).
  • Providing customer service and request follow-up — Legal basis: consent of the data subject.
  • Communicating with you about our services when requested — Legal basis: consent of the data subject.
  • Improving our website and user experience — Legal basis: legitimate interest (Art. 6.1.f GDPR). Our legitimate interest consists of ensuring the proper functioning and technical improvement of the website, without profiling or invasive analysis.

We do not use your data for advertising or marketing without your explicit consent.

4. How We Do NOT Use Your Information

Matrits does NOT:

  • Sell personal data
  • Share data with third parties without legal obligation
  • Engage in targeted advertising
  • Create automated profiles with your data

Data remains exclusively within Matrits, except where required by law or for minimally essential technical purposes.

5. Cookies and Tracking Technologies

Matrits.com may use strictly necessary cookies for:

  • Basic website functionality
  • Security
  • Session management

We do not use advertising, profiling, behavioral tracking, or advanced analytics cookies without consent.

You can configure or disable cookies in your browser at any time.

6. Data Retention

Personal data will be retained for the time necessary to fulfill the request or inquiry made and, subsequently, for a maximum period of 12 months, unless a legal obligation requires longer retention.

Afterwards, data will be deleted or anonymized using appropriate security measures.

7. Data Security

Matrits implements reasonable and appropriate technical and organizational measures to protect personal data and ensure its confidentiality, integrity, and availability, preventing among others:

  • Unauthorized access
  • Misuse of data
  • Loss or destruction of information
  • Unauthorized alteration or disclosure

However, no data transmission or storage system over the Internet is completely secure, so absolute security cannot be guaranteed.

8. User Rights (GDPR)

As a user, you have the right to:

  • Access your personal data
  • Request rectification of inaccurate or incomplete data
  • Request erasure of your data ("right to be forgotten")
  • Object to the processing of your data
  • Request restriction of processing
  • Request data portability
  • Withdraw your consent at any time

To exercise these rights, you may send a request to:

📧 Email: info@matrits.com

Matrits may request additional information to verify the identity of the requester. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

9. Data Processors

Matrits may engage external providers acting as data processors for the proper provision of certain services, such as web hosting, email services, technical maintenance, or form management.

Such providers access only the personal data necessary for the provision of the service, following Matrits' instructions and under contracts compliant with Article 28 of Regulation (EU) 2016/679.

Under no circumstances will they use the data for their own purposes or share it with third parties.

10. International Data Transfers

Matrits uses web hosting services provided by Hostinger, whose servers may be located outside the European Economic Area, including the United States.

In such cases, international data transfers are carried out in accordance with Regulation (EU) 2016/679, applying appropriate safeguards through Standard Contractual Clauses approved by the European Commission.

You may request additional information by writing to info@matrits.com.

11. Children's Privacy

Our services are intended exclusively for persons over 18 years of age. If we detect that information from a minor has been collected, we will delete it immediately.

12. Third-Party Links

Matrits.com may contain links to external websites. We are not responsible for the privacy policies or practices of such sites. We recommend always reviewing their policies before providing personal data.

13. Changes to the Privacy Policy

We may update this Policy periodically. The "Last updated" date will reflect the current version. In the event of significant changes, users will be informed as legally required.

14. Contact